Q&A

 

📦 What is your minimum order quantity (MOQ)?

We offer flexible MOQs starting at 50 units per SKU for most products.
Pricing is structured to reward volume orders:

  • Small batches (50–199 units) ➔ Competitive wholesale rates.
  • Mid-size orders (200–499 units) ➔ Discounted pricing available.
  • Bulk orders (500+ units) ➔ Special negotiated rates.

We are committed to helping our partners maximize profitability with flexible and transparent pricing.

Contact us with your product list or interest and we’ll tailor a plan that works for you.

 

📦 Can I request samples before placing a large order?

We offer sample orders starting from 10 units (assorted across SKUs). Samples are provided at discounted rates. Shipping fees apply. This ensures a smooth first experience before proceeding with wholesale MOQ orders.

Reach out via the Wholesale Inquiry form and let us know your requirements. We’ll provide a tailored quote and timeline.

 

⏰ How long does it take to process and ship my order?

Orders typically ship within 3–5 business days. For large or custom orders, lead time may extend to 7–10 days. 

You’ll receive tracking details once your order leaves our warehouse.

 

🌍 Do you ship internationally?

Yes!

We ship worldwide, including to Thailand, Morocco, France, UK, Spain, USA, Germany, and more.

If you don’t see your country at checkout, contact us at contact@mythaisupply.co.

 

🛃 Are customs duties or taxes included?

No, customs duties, taxes, or import fees are not included in your order total.

These charges, if applicable, are the responsibility of the recipient upon delivery.


📦 Can I track my order?

Absolutely.

Once your order is shipped, you will receive a tracking number by email to monitor your delivery.

 

💳 What payment methods do you accept?

We accept major payment methods including:

  • Credit & Debit Cards

  • Bank Transfers

  • PayPal (for select countries)

For large wholesale orders, direct bank transfers are preferred.

 

❗ What happens if my order arrives damaged?

 

If your order arrives damaged or defective, please contact us within 7 days of receipt with photos.

We will arrange a replacement or refund depending on the situation.

 

🔁 Can I return or exchange products?

Returns are accepted only if the products are unused, unopened, and reported within 7 days after delivery.

Custom or bulk orders are generally non-refundable unless there is an error on our part.

 

🧴 What is the shelf life of your products?

Most of our wellness products have a shelf life of 24–36 months when stored properly.

Specific expiration dates are indicated on each product label.

 

📄 Are your products certified?

Yes.

We work with reputable, licensed manufacturers in Thailand.

Certificates of Analysis (COA) or product compliance documents can be provided upon request for certain products.

 

📈 Do you offer additional discounts for bulk orders?

Yes!

For orders exceeding certain thresholds (e.g., 500+ units), we offer tiered volume discounts.

Contact us for a custom quote.

 

🛍️ Am I allowed to resell your products?

Absolutely.

Our products are intended for resale by authorized partners such as spas, pharmacies, boutiques, and wellness retailers.

For specific distributor agreements, feel free to reach out.

 

📩 How can I contact your support team?

For any questions, special requests, or wholesale inquiries,

please reach out to us at 📧 contact@mythaisupply.co

or via WhatsApp at +66 63 262 7328